The performance improvement approach at Southcentral Foundation (SCF), an Alaska Native non-profit healthcare organisation, included the Plan-Do-Study-Act Model (PDSA), balanced scorecards (BSC), annual planning, review of high-performing organisations, and use of the health care criteria of the Baldrige National Quality Programme as a framework. PDSA was central to SCF’s planning process, was used organisation-wide at…

BPIR Categories

14.3 Improve organisational performance
14.3.4 Conduct a business excellence assessment.

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