Memorial Hermann Sugar Land (MHSL) a US Acute Care community hospital and winner of the 2016 Baldrige National Quality Award, made Performance Improvement (PI) part of its excellence culture. The Baldrige Framework surrounded the PI system and provided for change through systematic processes that reduced variation, eliminated waste, promoted safety and helped achieve superior outcomes.…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance

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