The strategic framework for the Performance Improvement System at Kindred Mountain Valley (KMV), a US Nursing and Rehabilitation Centre and winner of the 2016 Baldrige National Quality Award, was the 12-step Quality Assurance/Performance Improvement (QAPI) approach. QAPI involved members at all levels of the organization to: identify opportunities for improvement; address gaps in systems or…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance

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