Memorial Hospital and Health Care Centre (MHHCC), a US healthcare provider and 2018 Baldrige National Quality Award recipient, adopted the Baldrige Framework for Excellence around 2014. This framework provided the foundation for its approach to performance improvement. Key elements of the Performance Improvement System include the strategic planning process (Figure 2.1- 1), 90-day Action Planning…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance

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