Data to track overall organisational performance at Freese and Nichols (F&N), a US provider of engineering, architecture, environmental science, planning and construction services and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), consisted of Key Focus Indicators (KFI), balanced scorecard measures and financial measures. Data was aligned with Key Focus Areas (KFA) and aggregated to support organisational decision making at SBU, Group and Division levels. Gr...

BPIR Categories

9.5.1 Develop performance management approach
14.1.1 Design & deploy performance measurement system

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