Performance management and measurement at an award winning restaurant chain

To ensure high performance work, K&N Management (K&N), a US Restaurant Chains Owner and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), established a workforce performance management system based on day-to-day coaching. The system included training, measuring, and evaluating people processes, work processes, and work flow. Performance standards were set at new TM orientation and OJT, and reinforced by coaching. TM performance was measured by position scorecard...

BPIR Categories

9.5.1 Develop performance management approach
14.1.1 Design & deploy performance measurement system