After inspections and poor best value reports criticised its performance and said it operated in a strategic vacuum, the South Tyneside Council, a UK local Authority, developed a team approach and: 1. Involved the whole workforce in a process of listening, consultation and meetings. 2. Launched a master service plan called "Performing Together". 3 Overhauled…

BPIR Categories

9.5.1 Develop performance management approach
9.7.1 Encourage employee involvement and feedback
15.2.1 Customer satisfaction, accolades, awards
15.4.1 Employee satisfaction/dissatisfaction

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