The workforce performance management system at the City of Irving, a US local government organisation and winner of the 2012 Malcolm Baldrige National Quality Award, was an integrated system that 1) linked employees to the Strategic Plan (SP) 2) established expectations and performance measures 3) managed and improved employee performance through evaluations, coaching, training and an emphasis on process improvement and 4) rewarded and recognised positive performance and behaviour. Job descripti...

BPIR Categories

9.5.1 Develop performance management approach

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