The Performance Management System (PMS) at Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, was systematic and supported high performance and workforce engagement by evaluating, compensating, rewarding and recognising the workforce. This system was fully deployed, reviewed, and improved annually. Each step aligned with…

BPIR Categories

9.5.1 Develop performance management approach
9.5.2 Manage team performance

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