To achieve desired results the Studer Group, a US healthcare consulting firm and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), identified annual goals, and set organisational performance measures and key performance indicators during its Strategic Planning Process (SPP). Measures reflected performance levels that would result in improved customer, operational and…

BPIR Categories

2.5.2 Develop & set organisational goals
9.5.1 Develop performance management approach
14.1.1 Design & deploy performance measurement system

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