The Performance Management Framework at Teckwah Industrial Corporation, Singapore, a logistics services company, and winner of the 2011 Singapore Business Excellence Award, was a 4-step process: 1) Performance planning and the setting of goals and KPIs; 2) Providing clarity of job scope with a learning and development platform; 3) Regular review of individual performances and coaching throughout the assessment period; 4) Rewarding performance. KPI’s were established and expected results and be...
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