Through its Leadership System (LS) Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, created a focus on accomplishing objectives, improving performance, fostering innovation, etc. Step 1 of the LS included intelligent risk-taking by means of the Improvement and Innovation Process (IIP) in which the customer-focussed culture drove the workforce to seek continuous improvement. Following the strategic planni...

BPIR Categories

9.5.1 Develop performance management approach

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