The focus of Performance Management at the 2009 Malcolm Baldrige National Quality Award (Non-Profit Sector) award winning US Veterans Affairs Clinical Research Pharmacy Coordinating Centre (VACSP), an clinical trials organisation, was performance improvement. At strategic planning conferences performance measures were defined and aligned and integrated. Strategic goals and project plans were presented to all employees…

BPIR Categories

2.5.2 Develop & set organisational goals
14.1.1 Design & deploy performance measurement system
8.2.1 Leaders communicate with employees

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