Adventist Health Castle (AHC), a US healthcare provider and 20017 Baldrige National Quality Award recipient, focus on exceeding performance expectations through its core competency of “tenacious quality improvement and chasing zero harm” to patients. Senior leadership reviewed data related to patient/clinical outcomes, quality outcomes, operational metrics, financial performance, and patient satisfaction data to determine effectiveness…

BPIR Categories

9.5.1 Develop performance management approach
14.1.1 Design & deploy performance measurement system

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