To cope with a 6-week labour strike, a US company organised work around management and workers who had crossed the picket line. Surprisingly productivity jumped to levels far higher than before the strike. Analysis showed that the strike had revealed areas of significant under-performance. To capitalise on this and to maintain the higher levels of productivity the firm implemented HA. Employees were trained In HA and management behaviour was changed into an HA mode. In the months after the strik...
BPIR Categories9.5.1 Develop performance management approach
8.2.2 Create an environment for empowerment/innovation
8.2.5 Leaders review org performance/capabilities