In 2000 the District of Colombia Court Services and Offender Supervision Agency (CSOSA), was certified as an independent US federal executive branch agency. At the time it faced severe performance problems in attending to the some 30,000 individuals who were on some kind of parole or probation supervision. Each probation and parole officer had about 150 cases and could only carry out a brief visit with each offender each month. The agency adopted a more aggressive community-based strategy to sup...
BPIR Categories9.5.1 Develop performance management approach
14.1.1 Design & deploy performance measurement system
9.2.3 Define work competencies
15.4.7 Employee efficiency/productivity performance