The Charter School of San Diego (CSSD), winner of the 2015 Baldrige National Quality Award, expected high performance and engagement from all workforce members. Performance management processes identified, rewarded and recognised individual workforce members who demonstrated best practices and high performance. High performers were identified based on scorecard results that demonstrated best practices and high levels of engagement. CSSD deliberately set compensation levels 5% above the San Diego...

BPIR Categories

9.5.1 Develop performance management approach
9.5.4 Develop & manage base & variable compensation
9.5.5 Manage reward & recognition programs

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