The Workforce Performance Management approach taken by the City of Fort Collins, Texas, a 2017 Baldrige National Quality Award recipient, supported high performance by engaging employees in developing individual goals to align with organisation-wide goals, competencies, core values and team goals, and enabled the individual to track progress on their goals. When the City set…

BPIR Categories

9.5.1 Develop performance management approach
14.1.3 Set performance targets.

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