The Mayo Clinic, Rochester a major health organisation, undertook a systematic approach to identify the performance management and measurement system needed to create a building block for medical centre-wide performance monitoring across outpatient, hospital, regional health system, and managed care operations. At the time, its performance measurement systems were based largely on financial indicators (e.g., total expense and expense per unit of service), and clinical productivity (e.g., number...

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.1.2 Select and align measures.

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