In 1997, faced with internal discontent about lack of direction, managers keen for organisational improvement and changes in policing methods, Washington State Patrol, a USA state law-enforcement agency, initiated several developments. These included a strategic plan, the establishment of a Strategic Advancement Forum (SAF), - face-to-face meetings with peers and higher-level managers - management training and a committee to implement TQM. Starting with an objective of updating the appraisal sys...

BPIR Categories

9.5.1 Develop performance management approach
9.7.1 Encourage employee involvement and feedback

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