In 2005 the University of Texas M. D. Anderson Cancer Center developed and launched a pilot phase of a new performance management system based on the strategic plan, and in 2006 it was extended to the entire clinical area of the institution. Whilst the programme was rated as achieving its goal, the organisation learned valuable lessons: 1. Mandatory ongoing training for all employees was a key factor in ensuring that employees receive consistent messages and thoroughly understand the process. 2....

BPIR Categories

9.5.1 Develop performance management approach
14.1.1 Design & deploy performance measurement system
9.5.5 Manage reward & recognition programs

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