To support the measurement of the success of its business goals following the introduction of the Balanced Scorecard (BSC), the Blue Cross Blue Shield of Massachusetts, a US healthcare insurance company, streamlined its performance management approach with a programme called the Performance Connection. To change the corporate philosophy and instil a culture of performance management a corporate-wide cross-functional project team was set up and the commitment of the Executive Leadership Team obta...

BPIR Categories

14.1.1 Design & deploy performance measurement system
2.5.2 Develop & set organisational goals

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