To maintain its reputation for exceptional client service the Hanke Group PC, a US accounting firm, introduced a performance and career excellence (PACE) system in the 2005/2006 fiscal year. The programme was designed to integrate strategy into daily operations and had four key objectives: 1) retain and motivate team members; 2) minimize staff turnover; 3) eliminate performance evaluation "surprises"; and 4) develop team members' skill sets. The system was supported by top management and incorpo...
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