Between 1996 and 2001, Oz Bank, a large Australian financial services organisation, initiated two major organisational changes which, together, included the implementation of over 1000 efficiency initiatives. To manage the projects the company developed a system for measuring and managing the performance of its major change programmes. Initially a database was developed which captured details such as the name, description, cost centre affected, and the magnitude and type of benefits of each pro...

BPIR Categories

14.1.1 Design & deploy performance measurement system
2.5.3 Develop and deploy action plans & projects
14.3.5 Reengineer business processes & systems

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