DynMcDermott (DM), a US based Petroleum Operations Company and winner of the 2005 Malcolm Baldrige National Quality Award (Service Sector), used the strategic and operational performance measures in its annual Strategic Plan to track overall organisational performance. Annual Work Authorization Directives (WADs) specified detail levels of acceptable performance and targets and translated action plans into…

BPIR Categories

14.1.1 Design & deploy performance measurement system
9.5.1 Develop performance management approach

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