Departmental and process measures at Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, along with appropriate comparative data, were selected through the Measurement Selection Process conducted during HCM’s annual Strategic Development and Deployment Process (SDDP). Performance measurements were aligned to goals, 2) performance was assessed using…

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.1.2 Select and align measures.
14.1.6 Communicate and use analysis findings

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