Performance Measures at Advocate Good Samaritan Hospital (GSAM), a US community hospital and winner of the 2010 Malcolm Baldrige National Quality Award (Healthcare Sector), were selected during strategic planning and linked to strategic objectives and organisational goals. Selection criteria ensured that measures: 1) met regulatory and stakeholder requirements; 2) were actionable; 3) supportted breakthrough performance; and/or 4) were critical to the business. Selected measures populated the onl...

BPIR Categories

14.1.1 Design & deploy performance measurement system
2.2.1 Obtain stakeholder input into strategy formulation
2.2.4 Formulate and review business unit strategy

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