Measurement Agility was a small business advantage for Don Chalmers Ford (DCF) a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, and ensured that the performance measurement system was able to respond rapidly but thoroughly to unexpected/external changes. The SLT reviewed performance against key measures, including short- and longer-term…

BPIR Categories

14.1.1 Design & deploy performance measurement system

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