To execute strategy and achieve desired results the Studer Group (SG), a US healthcare consulting firm and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), measured and analysed performance levels across the organisation that contributed to improved customer, operational and financial success. Key performance indicators were set for long-and short-term specific, measurable, aggressive, realistic and time-bound goals and action plans during the Strategic Plannin...
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