To improve Organisational Performance Reviews (OPR) the Henry Ford Health System (HFHS), a US health provider and winner of the 2011 Malcolm Baldrige National Quality Award, created a Metrics Committee (MC) and an Operational Analytics (OA) Department. The MC oversaw the development of performance metrics and dashboards, promoted alignment and integration of the measurement system,…

BPIR Categories

14.1.1 Design & deploy performance measurement system

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