Key organisational measures at Medrad Inc., a US manufacturer of high tech medical devices and winner of the 2010 Malcolm Baldrige National Quality Award (Manufacturing Sector), were selected by Senior Leaders and aligned with the firm’s Philosophy, Mission and Scorecard Goals. The Executive Committee (EC) deployed the measures throughout the organisation and functional teams selected measures that aligned with the Scorecard. The depth of measures and reporting frequency was based on each fun...

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14.1.1 Design & deploy performance measurement system

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