The Performance Measurement System (PMS) at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, monitored all key business and daily operational processes. Key performance measures were selected, collected, aligned, and integrated in the Strategic Thinking Process (STP), the mechanism utilised to select its strategic objectives (SOs) and develop goals supported by aligned action plans (APs). Competitive and...

BPIR Categories

14.1.1 Design & deploy performance measurement system

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