To track and measure performance, the Nestle Purina Pet Care Company (NPPCC), a US based pet products manufacturer and winner of the 2010 Malcolm Baldrige National Quality Award (Manufacturing Sector), aligned and integrated information and data from the product, customer-focused, financial, marketplace, people and operational areas. Performance was reviewed daily, weekly, monthly, quarterly, and annually. Different metrics were tracked with different frequencies, for example, manufacturing data...

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14.1.1 Design & deploy performance measurement system

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