Performance measurement systems at K&N Management, US Restaurant Chains Owner and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), were kept current and aligned with business needs through the Strategic Planning (SP) process and the Yearly Focus process (YF - a company-wide improvement focus), and reviewed at the Systematic Process Improvement…

BPIR Categories

14.1.1 Design & deploy performance measurement system

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