To track performance, K&N Management, a US Owner of Fast Casual Restaurant Chains, developed key performance measures aligned with the mission, vision, Key Business Drivers (KBDs), and Key Guest Requirements (KGRs), and included them in the strategic plan (SP). The strategy and Strategic Objectives (Sos) measures were deployed to all key areas and stakeholders. Competitor projections, based on the impact of the SP, industry knowledge, knowledge of competitors, historical trends, published data ...

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14.1.1 Design & deploy performance measurement system

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