To measure and monitor organisational performance the Bronson Methodist Hospital (BMH), a US tertiary medical centre and winner of the 2005 Malcolm Baldrige National Quality Award (health care sector), determined strategic scorecard indicators during the annual strategic planning process and displayed them on an organisational scorecard using a stoplight approach. The Executive Team (ET) then…

BPIR Categories

14.1.1 Design & deploy performance measurement system
2.2.4 Formulate and review business unit strategy

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