Adventist Health Castle (AHC), a US healthcare provider and 2017 Baldrige National Quality Award recipient, selected key measures to ensure patient, customer, stakeholder, regulatory requirements, and strategic initiatives were aligned with core competencies while achieving short and long-term results. The Operations Committee ensured that all Leadership Evaluation Manager (LEM) goals had appropriate work process measures…

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.1.2 Select and align measures.

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