To measure its organisational health, a large US Professional Association, examined its overall measurement strategy, and change and satisfaction measures, and adopted an improvement strategy defined by the term "excellent organizations build relationships through symmetrical communication", based on ABC Research Foundation's Excellence study. The strategy incorporated: 1) Measurement Vision; 2) Strategies; 3) Measurement goals; 4) Critical success factors and; 5) Measurement Tools and Tactics. ...

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.3.2 Implement an improvement approach/method/technique

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