Future performance, gaps and areas of opportunity at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, were projected through analysis of three-year historical organisational trend data and industry trends. This analysis created short and long-term projections for use in the Performance Measurement System (PMS)…

BPIR Categories

14.1.3 Set performance targets.
2.2.4 Formulate and review business unit strategy

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