Future performance, gaps and areas of opportunity at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, were projected through analysis of three-year historical organisational trend data and industry trends. This analysis created short and long-term projections for use in the Performance Measurement System (PMS) and the Performance Evaluation Process (PEP). Reconciliation of differences between projections...

BPIR Categories

14.1.3 Set performance targets.
2.2.4 Formulate and review business unit strategy

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.