To project future performance, Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, conducted a 6-step future performance projection process at the beginning of its annual Strategic Development and Deployment Process (SDDP). The Executive Council analysed HCM’s performance review findings and key comparative and competitive data, assessed…

BPIR Categories

2.2.4 Formulate and review business unit strategy
14.1.1 Design & deploy performance measurement system
14.1.5 Analyse performance data.

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