To assess and improve performance, the Nestle Purina Pet Care Company (NPPCC), a US based pet food and care products manufacturer and winner of the 2010 Malcolm Baldrige National Quality Award (Manufacturing Sector), introduced a comprehensive and systematic survey called the Organisational Capabilities Questionnaire (OCQ) in 1994, and refined and improved it every year since then. The OCQ was customised for each specific function, widely deployed throughout the company and assessed key element...

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.3.2 Implement an improvement approach/method/technique

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