Building loyal partnerships with supplier physicians was a strategic priority for Advocate Good Samaritan Hospital (GSAM), a US community hospital. GSAM established a strategic context and vision for a synergistic hospital-physician partnership and implemented its innovative Clinical Integration Programme that rewarded physicians for achieving superior clinical, service, and efficiency outcomes. The programme enabled GSAM to to generate excellent clinical outcomes and patient safety performance....

BPIR Categories

13.1 Develop and manage supplier/customer partnerships
1.3.1 Build customer relationships
6.2.2 Work with suppliers/outsourced contractors

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