Physician satisfaction and engagement was closely monitored at St David’s Healthcare (SDH), a US hospital system and winner of the 2014 Baldrige National Quality Award. Overall physician satisfaction (quality of care, place to practice) and engagement (likelihood to recommend) were surveyed. For Quality of Care, against a top 10% score of 59%, SDH scored 62% in 2012, 63% in 2013 and 62% in 2014. For Place to Practice, against a top 10% score of 60%, SDH scored 60% in 2012, 61% in 2013 and 55% ...

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction

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