St Mary's Hospital hired an expert in Continuous Quality Improvement to assist its various hospitals in order to succeed in the future. The president of the hospital asked the director of Critical Care Services to be the facilitator of the emergency department's focus team (19 individuals), along with one of the nurse managers from the emergency department. After the causes were identified the team decided the Focus-Plan-Do-Check-Act approach for tackling the problems. The nine-step approach un...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance

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