To study the procedure for obtaining tax documents by citizens from the Tax Assessor's office for streamlining opportunities the Columbus Consolidated Government (CCG), a US municipal authority, the project team used PDSA stages as follows: 1. Plan: The team analysed the process of obtaining tax documents by citizens using a Histogram that revealed the average…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
14.3.5 Reengineer business processes & systems
6.4.1 Improve process/service performance

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