Plan-Do-Check-Act drives quality improvement project in a city management

To study the procedure for obtaining tax documents by citizens from the Tax Assessor's office for streamlining opportunities the Columbus Consolidated Government (CCG), a US municipal authority, the project team used PDSA stages as follows: 1. Plan: The team analysed the process of obtaining tax documents by citizens using a Histogram that revealed the average annual revenue for tax documents, a Deployment Flowchart that examined the extended process of obtaining a tax document, and a Cause & Ef...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
14.3.5 Reengineer business processes & systems
6.4.1 Improve process/service performance