To enhance its focus on quality management, Ford, the US motor company, took a "keep it simple" approach. The firm conducted a gigantic plan-do-check-act cycle (PDCA) of the whole global business every Thursday via a two-hour global video conference. Reporting documents were submitted to HQ and leaders from around the world addressed critical problems. Frontline workers attended as guests and were introduced by the President/CEO. At the conclusion of the meeting, the President personally asked g...

BPIR Categories

2.2.4 Formulate and review business unit strategy
8.1.1 Leaders develop/manage org culture,vision&values
14.3.2 Implement an improvement approach/method/technique

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