To enhance its focus on quality management, Ford, the US motor company, took a "keep it simple" approach. The firm conducted a gigantic plan-do-check-act cycle (PDCA) of the whole global business every Thursday via a two-hour global video conference. Reporting documents were submitted to HQ and leaders from around the world addressed critical problems. Frontline…

BPIR Categories

2.2.4 Formulate and review business unit strategy
8.1.1 Leaders develop/manage org culture,vision&values
14.3.2 Implement an improvement approach/method/technique

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