The strategic planning process (SPP) at Pewaukee School District (PSD), a US school district and winner of the 2013 Malcolm Baldrige National Quality Award, was grounded in the use of PDSA. In the PLAN phase, stakeholders clarified PSDs purpose and direction, assessed organisational performance, validated or refined the Mission, Vision and Values, strategy areas and goals, etc. In the DO phase actions were aligned, budget, staffing and development plans were developed, action plans were created,...
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