MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, specifically designed its strategic planning process to identify and address the potential need for transformational change arising from changes or projected changes in Operational Goals, Company Key Measures results, Stakeholder Key Requirements, the market, competitive or regulatory environment, or Board direction. The creation of Company and Department SWOT analyses were used to select a...

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14.3.6 Provide ideas management & innovation processes

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