A Ph.D. who directed AT&T's quality effort, developed what he called the Poka-yoke approach to quality. Poka-yoke is a Japanese word that roughly translates to mistake proofing. The theory is that everyone makes mistakes, and the challenge is to make sure that those errors do not become defects. The practitioner's Poka-yoke three level approach is…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
5.5.3 Improve process/product performance

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