Policy communication at an award winning community hospital

In terms of Communication of Major Developments, employees gave Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, near to top 10% ratings. In 2013 HCM received a 74% rating against the top 10% rate of 78%. In 2014 HCM received a 76% rating against the top…

BPIR Categories

15.4.3 Work org/job classification/teams/communication
15.4.1 Employee satisfaction/dissatisfaction